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Support
Last updated: January 2025

1. How to Contact Support

1.1 Primary Support Channel

For all support, billing, or service-related questions, contact us at:
contact@saasledgerco.com

Please include:

  • Your name
  • Company name
  • Brief description of the issue
  • Any relevant invoice or reference numbers

2. Support Scope

2.1 What We Help With

We can assist with:

  • General questions about our services
  • Onboarding and documentation requests
  • Clarifications on reports or deliverables
  • Billing and payment inquiries
  • Changes in your business that affect our work

3. Business Hours and Response Times

3.1 Hours

Support is generally available on business days, with coverage aligned to US and international clients through remote operations.

3.2 Response Time

We aim to respond to most support emails within 1–2 business days. Complex issues may require more time.

4. Urgent Issues

4.1 Escalation

For urgent matters (e.g. time-sensitive reporting, critical errors affecting filings or major decisions), please:

  • Write “URGENT” in the email subject line
  • Provide clear context and relevant attachments

We will prioritize such requests where possible, based on our capacity and obligations.

5. Changes to Support Practices

We may refine our support processes, hours, or contact methods over time to improve efficiency. Any significant changes will be reflected on this page or communicated through appropriate channels.